{"id":11305,"date":"2022-03-03T13:19:02","date_gmt":"2022-03-03T18:19:02","guid":{"rendered":"https:\/\/prof-it.me\/web\/?p=11305"},"modified":"2025-06-12T11:21:31","modified_gmt":"2025-06-12T16:21:31","slug":"7-increibles-ventajas-de-la-telefonia-ip-para-tu-negocio","status":"publish","type":"post","link":"https:\/\/prof-it.me\/web\/7-increibles-ventajas-de-la-telefonia-ip-para-tu-negocio\/","title":{"rendered":"7 Incre\u00edbles ventajas de la Telefon\u00eda IP para tu negocio"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"11305\" class=\"elementor elementor-11305\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4d2776dd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4d2776dd\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-450eda5f\" data-id=\"450eda5f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6f235bc7 elementor-widget elementor-widget-heading\" data-id=\"6f235bc7\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Contenidos\n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1de74611 elementor-widget elementor-widget-heading\" data-id=\"1de74611\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/prof-it.me\/web\/como-crear-un-call-center-desde-casa\/#call%20center%20en%20casa\">1: Libertad geogr\u00e1fica para tele-trabajo<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ff77674 elementor-widget elementor-widget-heading\" data-id=\"1ff77674\" data-element_type=\"widget\" id=\"rentable\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/prof-it.me\/web\/como-crear-un-call-center-desde-casa\/#rentable\">2: Ahorro hasta del 80% en costos telef\u00f3nicos<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14d4f72b elementor-widget elementor-widget-heading\" data-id=\"14d4f72b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/prof-it.me\/web\/como-crear-un-call-center-desde-casa\/#equipos\">3: Acortar tiempos de respuesta en la atenci\u00f3n al cliente<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-59702b01 elementor-widget elementor-widget-heading\" data-id=\"59702b01\" data-element_type=\"widget\" id=\"rentable\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/prof-it.me\/web\/como-crear-un-call-center-desde-casa\/#futuro\">4: Sistema de comunicaciones unificadas<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-10ca77d0 elementor-widget elementor-widget-heading\" data-id=\"10ca77d0\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/prof-it.me\/web\/como-crear-un-call-center-desde-casa\/#tiempo\">5: No se requiere inversiones en equipos o infraestructura<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f58e80e elementor-widget elementor-widget-heading\" data-id=\"f58e80e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/prof-it.me\/web\/como-crear-un-call-center-desde-casa\/#tiempo\">6: Presencia internacional<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fbf52e6 elementor-widget elementor-widget-heading\" data-id=\"fbf52e6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/prof-it.me\/web\/como-crear-un-call-center-desde-casa\/#tiempo\">7: Posicionamiento de marca<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-131e45e2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"131e45e2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-26e670dc\" data-id=\"26e670dc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7045881e elementor-widget elementor-widget-text-editor\" data-id=\"7045881e\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\n<h2><span style=\"color: #ff6600;\">1. Libertad geogr\u00e1fica para tele-trabajo<\/span><\/h2>\n\n<p>S\u00ed eres una de esas personas qu\u00e9 necesita estar en constante movimiento y trabajar fuera de su oficina o tienes un equipo de trabajo qu\u00e9 necesita mantenerse comunicado en diferentes ubicaciones, la telefon\u00eda IP es una excelente opci\u00f3n, debido a que te permiten llevar la extensi\u00f3n telef\u00f3nica de tu trabajo en cualquier dispositivo con conexi\u00f3n internet por medio de aplicaciones m\u00f3viles. Una de las m\u00e1s recomendadas es Zoiper por su excelente estabilidad y bajo costo.<\/p>\n\n<p>Debido a los cambios que surgieron en las metodolog\u00edas de trabajo a causa de la pandemia, muchas compa\u00f1\u00edas migraron sus sistemas de telefon\u00eda a la nube para qu\u00e9 sus colaboradores pudieran llevarse las extensiones telef\u00f3nicas a sus hogares y mantenerse conectados con la compa\u00f1\u00eda, esto les permite recibir, hacer, grabar, desviar y transferir las llamadas a otra persona entre muchas otras opciones m\u00e1s. Tan solo se necesita un sistema PBX en la nube y todos podr\u00e1n trabajar tal como si estuvieran en la oficina.<\/p>\n\n<h2><span style=\"color: #ff6600;\">2. Ahorro hasta del 80% en costos telef\u00f3nicos<\/span><\/h2>\n\n<p>Otra incre\u00edble ventaja qu\u00e9 ofrece los sistemas VoIP es decir voz a trav\u00e9s de internet, es que al no utilizar los t\u00edpicos cables an\u00e1logos de la telefon\u00eda convencional los costos de una llamada son abismalmente m\u00e1s econ\u00f3micos e incluso gratuitos.<\/p>\n\n<p>Con una PBX en la nube todas las personas que cuenten con una extensi\u00f3n conectada a la centralita telef\u00f3nica virtual, podr\u00e1n comunicarse totalmente gratis entre extensiones sin importar en qu\u00e9 lugar del mundo est\u00e9n. Por ejemplo, si la empresa tiene 2 empleados uno en China y otro en Brasil ambos podr\u00e1n hablar ilimitadamente gratis.<\/p>\n\n<p>La telefon\u00eda VoIP utiliza n\u00fameros o l\u00edneas telef\u00f3nicas virtuales estos se conocen c\u00f3mo DIDs y permiten ser utilizados desde cualquier parte del planeta, por lo tanto si una persona qu\u00e9 trabaja en China se desplaza a Alemania y un cliente de China llama a su DID, la llamada saldr\u00e1 gratis para qui\u00e9n contesta y a precio de llamada local de China para qui\u00e9n llama, aunque el receptor este en otro continente.<\/p>\n\n<h2><span style=\"color: #ff6600;\">3. Acortar tiempos de respuesta en la atenci\u00f3n al cliente<\/span><\/h2>\n\n<p>Muchas empresas sufren porque sus l\u00edneas se mantienen ocupadas y esto genera cuellos de botella en el servicio, al cliente ocasionando grandes p\u00e9rdidas de tiempo, qu\u00e9 pueden ser costosas para la compa\u00f1\u00eda ya que corren el riesgo de que sus clientes migren a la competencia por no recibir una atenci\u00f3n r\u00e1pida.<\/p>\n\n<p>Gracias a la telefon\u00eda IP esto ya no es un problema. Porque cuenta con algunas funcionalidades qu\u00e9 agilizan el servicio al cliente, algunas de las m\u00e1s interesantes es la posibilidad de utilizar un IVR qu\u00e9 es b\u00e1sicamente un sistema de contestaci\u00f3n autom\u00e1tica qu\u00e9 saluda al cliente, da la bienvenida y le permite seleccionar el departamento con qu\u00e9 desea comunicarse, a trav\u00e9s de su teclado.<\/p>\n\n<p>Otra posibilidad son los desv\u00edos autom\u00e1ticos de llamadas en los cuales la PBX virtual busca la extensi\u00f3n que est\u00e1 libre y remite la llamada a otro agente, as\u00ed el usuario no tendr\u00e1 que esperar hasta que la extensi\u00f3n qu\u00e9 selecciono se desocupe para ser atendido.<\/p>\n\n<p>Tambi\u00e9n se pueden dejar mensajes pre-grabados con informaci\u00f3n qu\u00e9 los clientes preguntan frecuentemente y ofrecer una respuesta m\u00e1s r\u00e1pida. Las posibilidades son infinitas y se pueden ajustar seg\u00fan el modelo de negocio, por ejemplo, algunas empresas de servicios financieros graban mensajes y luego ponen su PBX a llamar por si sola a un listado de clientes reproduciendo el mensaje, al finalizar simplemente revisan los reportes de cu\u00e1ntas personas atendieron la llamada.<\/p>\n\n<h2><span style=\"color: #ff6600;\">4. Sistema de comunicaciones unificadas<\/span><\/h2>\n\n<p>Cuando de prestar servicio al cliente se trata muchos agentes son bombardeados con solicitudes por diferentes canales de comunicaci\u00f3n como WhatsApp, email, llamadas telef\u00f3nicas fijas y m\u00f3viles, SMS, etc. Cuando estos canales se unifican en un solo lugar permiten atenderse de forma mucho m\u00e1s r\u00e1pida ya que la persona a cargo no deber\u00e1 abrir muchas ventanas en su navegador, utilizar varios dispositivos o desplazarse para dar una respuesta oportuna. La telefon\u00eda VoIP permite integrar todos los canales de comunicaci\u00f3n en una sola plataforma a fin de brindar una mejor experiencia la cliente y facilitar la operaci\u00f3n del personal<\/p>\n\n<h2><span style=\"color: #ff6600;\">5. No se requiere inversiones en equipos o infraestructura<\/span><\/h2>\n\n<p>Los sistemas de telefon\u00eda en la nube son asequibles a cualquier tipo de negocio sin importar su tama\u00f1o ya que solo se requieren un dispositivo con conexi\u00f3n a Internet para empezar a hacer llamadas alrededor del mundo. Sin embargo, algunas compa\u00f1\u00edas prefieren adquirir tel\u00e9fonos IP diademas telef\u00f3nicas, entre otros accesorios para utilizar este servicio. Sin embargo, el uso de estos productos es opcional.<\/p>\n\n<h2><span style=\"color: #ff6600;\">6. Presencia internacional<\/span><\/h2>\n\n<p>\u00bfA qui\u00e9n no le gustar\u00eda tener presencia internacional por tan solo unos pocos d\u00f3lares y empezar a cerrar negocios en el exterior? Por medio de n\u00fameros los virtuales o DIDs puedes publicar l\u00edneas telef\u00f3nicas de cualquier parte del mundo y atender a tus clientes como si te encontrar\u00e1s en dicho pa\u00eds. Esto te permitir\u00e1 conectar m\u00e1s f\u00e1cilmente con a tus clientes, les dar\u00e1 m\u00e1s confianza y seguridad. Muchas personas descartan un negocio por el simple hecho de que no est\u00e1 en su regi\u00f3n, aunque nunca deban ir f\u00edsicamente a ese lugar.<\/p>\n\n<h2><span style=\"color: #ff6600;\">7. Posicionamiento de marca<\/span><\/h2>\n\n<p>La imagen corporativa es uno de los aspectos m\u00e1s importantes en la decisi\u00f3n de compra, una marca debe transmitir confianza ya que est\u00e1 es la base para cerrar cualquier negocio. un sistema de PBX te permite mejorar tu imagen al crear un saludo corporativo o reproducir un Jingle para provocar recordaci\u00f3n en la mente consumidor, adem\u00e1s puedes posicionar un solo n\u00famero telef\u00f3nico. Es decir, no necesitar\u00e1s poner todo un listado de tel\u00e9fonos para que alguien pueda contactarse con una sede o \u00e1rea espec\u00edfica.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-47ccac44 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"47ccac44\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-19d59f4f\" data-id=\"19d59f4f\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c06e01e elementor-widget elementor-widget-heading\" data-id=\"1c06e01e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Temas relacionados<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ae29eec elementor-widget elementor-widget-heading\" data-id=\"7ae29eec\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/prof-it.me\/web\/principales-indicadores-de-venta-en-el-call-center\/\">Principales indicadores de venta en el call center<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b14111f elementor-widget elementor-widget-heading\" data-id=\"6b14111f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/prof-it.me\/web\/como-crear-un-call-center-desde-casa\/\">Como crear un call center desde casa<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3bd1aee5 elementor-widget elementor-widget-heading\" data-id=\"3bd1aee5\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/prof-it.me\/web\/minutos-voip-en-colombia\/\">Minutos VoIP en Colombia<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-315574b3 elementor-widget elementor-widget-heading\" data-id=\"315574b3\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/prof-it.me\/web\/pbx-virtual-colombia\/\">PBX Virtual Colombia<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-46046c2c elementor-widget elementor-widget-heading\" data-id=\"46046c2c\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/prof-it.me\/web\/pbxcloudoferta\/\">La mejor herramienta para tu contac center<\/a><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c48ddf5 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c48ddf5\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-355af2f5\" data-id=\"355af2f5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-239a3cfb elementor-widget elementor-widget-heading\" data-id=\"239a3cfb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Siguenos en redes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-26e8c3e\" data-id=\"26e8c3e\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5873ecda elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5873ecda\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.facebook.com\/profit.voip\">\n\t\t\t<i aria-hidden=\"true\" class=\"fab fa-facebook\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-12449592\" data-id=\"12449592\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5aae4e1 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"5aae4e1\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a class=\"elementor-icon\" href=\"https:\/\/www.instagram.com\/profesionaleseningenieriaytic\/\">\n\t\t\t<i aria-hidden=\"true\" class=\"fab fa-instagram\"><\/i>\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-77ea54ba\" data-id=\"77ea54ba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-24374d5c elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"24374d5c\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<a 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Libertad geogr\u00e1fica para tele-trabajo S\u00ed eres una de esas&hellip;&nbsp;<a href=\"https:\/\/prof-it.me\/web\/7-increibles-ventajas-de-la-telefonia-ip-para-tu-negocio\/\" rel=\"bookmark\">Leer m\u00e1s &raquo;<span class=\"screen-reader-text\">7 Incre\u00edbles ventajas de la Telefon\u00eda IP para tu negocio<\/span><\/a><!-- AddThis Advanced Settings generic via filter on get_the_excerpt --><!-- AddThis Share Buttons generic via filter on get_the_excerpt 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