{"id":2717,"date":"2016-09-06T16:41:02","date_gmt":"2016-09-06T16:41:02","guid":{"rendered":"http:\/\/prof-it.me\/web\/?page_id=2717"},"modified":"2021-02-12T16:56:35","modified_gmt":"2021-02-12T21:56:35","slug":"soporte-remoto-y-en-sitio","status":"publish","type":"page","link":"https:\/\/prof-it.me\/web\/soporte-remoto-y-en-sitio\/","title":{"rendered":"SOPORTE REMOTO Y EN SITIO"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2717\" class=\"elementor elementor-2717\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-92f7eb2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"92f7eb2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-1cb2853\" data-id=\"1cb2853\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d5790cb elementor-widget elementor-widget-spacer\" data-id=\"d5790cb\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-89b05e2 elementor-widget elementor-widget-heading\" data-id=\"89b05e2\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">SOPORTE REMOTO Y EN SITIO<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfe6c1a elementor-widget elementor-widget-spacer\" data-id=\"dfe6c1a\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-e0abab5\" data-id=\"e0abab5\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5f2ec5e elementor-widget elementor-widget-spacer\" data-id=\"5f2ec5e\" data-element_type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-9886fd4\" data-id=\"9886fd4\" data-element_type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b577c9f elementor-widget elementor-widget-heading\" data-id=\"b577c9f\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pide tu soporte  aqu\u00ed<br><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-916038f elementor-align-center elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"916038f\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-phone-alt\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">57 5189664<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fab fa-whatsapp\"><\/i>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">3142027752<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8d531f7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8d531f7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-34edc7d\" data-id=\"34edc7d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7fe2e14 elementor-widget elementor-widget-heading\" data-id=\"7fe2e14\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u00bfNecesitas mantenimiento o soporte para tu PBX? <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-78170cdd elementor-widget elementor-widget-text-editor\" data-id=\"78170cdd\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Si tienes inconvenientes con las telecomunicaciones de tu empresa y necesitas personal t\u00e9cnico o profesional para solucionar los problemas\u00a0 de tu compa\u00f1\u00eda estamos listo para ayudarte.\u00a0<\/p><p><strong>Prof-IT<\/strong> cuenta con una plataforma de soporte basada en tickets para clientes antiguos a la cual se puede acceder haciendo clic aqu\u00ed <a href=\"https:\/\/help.prof-it.me\">https:\/\/help.prof-it.me<\/a> o llamando a nuestra PBX 5189664\u00a0 en Bogot\u00e1<\/p><p><strong>Manejamos las siguientes modalidades de servicio:<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e8525e elementor-widget elementor-widget-heading\" data-id=\"8e8525e\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><span style=\"font-size: 16px;white-space: normal\">Hora de soporte para PBX y telecomunicaciones en sitio:<\/span><span style=\"font-size: 16px;font-weight: 400;white-space: normal\">&nbsp;<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9a45fd0 elementor-widget elementor-widget-text-editor\" data-id=\"9a45fd0\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>factura el tiempo en horas que tardo el\u00a0 experto en resolver la falla, el servicio se presta de manera presencial en el lugar donde indique el cliente..<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fbcb0d elementor-widget elementor-widget-heading\" data-id=\"8fbcb0d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\"><span style=\"font-size: 16px;white-space: normal\">Hora de soporte para PBX y telecomunicaciones de forma remota:<\/span><span style=\"font-size: 16px;font-weight: 400;white-space: normal\">&nbsp;<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-355a5ed elementor-widget elementor-widget-text-editor\" data-id=\"355a5ed\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Se factura las horas que el experto tarde en resolver la falla, el servicio de soporte se\u00a0 presta conect\u00e1ndose por acceso remoto a la red donde se requiera el soporte<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-f464465\" data-id=\"f464465\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b07a66d elementor-widget elementor-widget-text-editor\" data-id=\"b07a66d\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><b>Contrato de soporte de PBX\u00a0 y telecomunicaciones:\u00a0<\/b>Pagas una tarifa fija mensual\u00a0 que varia seg\u00fan la complejidad del sistema que maneja tu organizaci\u00f3n el contrato tiene una duraci\u00f3n m\u00ednima de 12 meses y tienes acceso a realizar solicitudes ilimitadas 24\/6 este sistema cuenta con un paquete te horas de soporte presencial e ilimitadas de soporte remoto seg\u00fan los requerimientos del cliente. Este sistema es ideal para Call Centers,\u00a0 Contac center y oficinas con un alto volumen de llamadas. Este modelo permite tener soporte a un precio mas econ\u00f3mico que si se paga por horas ya que al comprarse por volumen el valor de la hora se reduce sustancialmente.<\/p><p><strong>Caracter\u00edsticas de nuestros servicios servicio\u00a0<\/strong><\/p><ul><li>Atenci\u00f3n v\u00eda ticket web o telef\u00f3nico<\/li><li>Para hora en sitio o presencial : Atenci\u00f3n en formato 5&#215;8 (lunes a viernes, de 8 AM a 5PM)\u00a0<\/li><li>Para contratos de soporte: Atenci\u00f3n en formato 24&#215;6<\/li><li>El servicio fuera de Bogot\u00e1 no incluye vi\u00e1ticos y\/o gastos de viaje si aplican<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-8d9d57d\" data-id=\"8d9d57d\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ec9d2be elementor-widget elementor-widget-text-editor\" data-id=\"ec9d2be\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: bold;\">\u00a0<\/span><span style=\"font-weight: bold;\">Caracter\u00edsticas\u00a0del servicio de soporte para PBX y Telecomunicaciones.<\/span><\/p><ul><li>Soporte de incidentes de cualquier nivel, capacitaci\u00f3n o acompa\u00f1amiento que el cliente desee<\/li><li>Actualizaciones de seguridad a vulnerabilidades cr\u00edticas que puedan ser encontradas<\/li><li>Todo suceso cr\u00edtico que afecte la plataforma de forma general causando la indisponibilidad del servicio total o casi total del servicio ser\u00e1 atendida con prioridad de forma remota o en sitio solo si fuere necesario<\/li><li>Solicitudes de informaci\u00f3n o preguntas relacionadas con la plataforma instalada.<\/li><li>Ayuda y acompa\u00f1amiento remoto para soluci\u00f3n de problemas causados por los operadores telef\u00f3nicos o de otro servicio relacionado con la plataforma, aun as\u00ed la responsabilidad principal de la interacci\u00f3n con los operadores es del cliente<\/li><li>Resoluci\u00f3n de dudas sobre el uso administrativo o de usuario final sobre la plataforma instalada<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-top-column elementor-element elementor-element-509a1bd\" data-id=\"509a1bd\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35e500a elementor-widget elementor-widget-image\" data-id=\"35e500a\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/prof-it.me\/web\/wp-content\/uploads\/2021\/02\/engineer-2558705_1920.jpg\" title=\"engineer-2558705_1920\" alt=\"engineer-2558705_1920\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17b51cb elementor-widget elementor-widget-heading\" data-id=\"17b51cb\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">servicio de mantenimiento preventivo y correctivo para servidores, tel\u00e9fonos SIP y redes. <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2ae086a elementor-widget elementor-widget-text-editor\" data-id=\"2ae086a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li>Hacemos mantenimiento preventivo f\u00edsico a servidores\u00a0 y plantas telef\u00f3nicas f\u00edsicas\u00a0<\/li><li>Realizamos actualizaciones a sistema de PBX.<\/li><li>Reparamos tel\u00e9fono SIP\u00a0 y vendemos repuestos nuevos de las versiones mas recientes y usados para referencias antiguas.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-760b4cd elementor-widget elementor-widget-heading\" data-id=\"760b4cd\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Para mas informaci\u00f3n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5842813a elementor-widget elementor-widget-shortcode\" data-id=\"5842813a\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div 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